If you are unhappy with your purchase for any reason, simply return it undamaged within 30 days of receipt of your order for a full refund or exchange at your discretion.
Please note that some goods (e.g. custom-made products) will only be refunded or exchanged if they are defective. You will find information on whether or not a product is refundable under the ‘Returns’ section on the product description page as well as on your order confirmation. This does not affect your legal rights.
If you decide to return an item, please return it in its original packaging with the labels still attached.
Please note that we will only refund the costs of your return (e.g. postage or re-import duties) if the goods are in some way faulty. For returns of goods with no fault in their manufacture, you will be responsible for all return costs, including any re-importation duties or other taxes. All overseas returns must be sent “Free Domicile” - and marked as returned British goods. Failure to do so may result in unnecessary costs to yourself, as well as extra delays.
We can only refund to the same credit card used for purchase; if this has expired, refunds may be made by bank transfer or cheque in GBP only.
Finally, please note that all transactions are in UK Pounds Sterling. (Other currencies optionally displayed whilst shopping are approximate and advisory only.) Refunds will be as originally charged in UK pounds. But currency rates may have gone up or down in the meantime. So the sum refunded to your card in a foreign currency may be greater or lesser than that originally deducted, in line with exchange rate movements since. This is entirely beyond our control.