Our promises

CLAN aims for 100% Satisfaction every time. We welcome all comments, suggestions, and especially complaints! (They help us improve.)

Our promise is that we’ll do our best always to leave you utterly delighted. So try us!

Authentically Scottish

We source almost all our products from the finest producers of their kind in Scotland. The rest is mostly from Ireland, England, or Wales. We have a few carefully selected and clearly labelled value ranges from overseas. But for our traditional goods we never supply the poorly copied imports that most 'heritage' stores sell. From Scotweb, it's Scottish!

World’s Lowest Prices

We will beat any competing site’s advertised price for the same goods! All our prices are set to be the lowest in the market, helped by our buying power from offering the world's largest tartan choice. So you can buy from us in confidence, knowing you won't get a better deal. More…

On-Time Production 

We provide our customers with an expected dispatch period for every product.

So no more wondering whether your order will arrive in time! More…

"Any product in any tartan" 

We are justly proud of our unique ability to produce even single garments in any tartan pattern, including new designs. This rests on several exclusive strengths we have developed since 1995:

1. We weave short lengths of any tartan to order at DC Dalgliesh, the world's only specialist hand-crafted tartan mill; 
2. We also work closely with every significant tartan weaver in the country to offer the hundreds of tartans they stock, which we can mostly obtain within days in the exact amount we need;
3. We also have both our own in-house tailoring facility and valued relationships with Scotland's leading production houses, letting us make almost any product to custom specifications;
4. And our exclusive technical systems, developed by our own expert team, let us manage complex production demands, even for rush orders for special occasions.

We do all this both reliably and affordably, as a service no competitor can match. Of course some tartans (such as corporate designs) may be copyright, so in these cases we'd have to suggest a similar alternative. And custom weaving needs a mimimum production volume, so one pair of cufflinks in your own design could be quite expensive - but we can do it if you want it!

Top Quality Products

Our goods range from High Street quality to Premium quality, with every item selected by us personally. Even our 'Essential' value range is specified to higher standards than most high street vendors standard ranges. And if it's described as Luxury product, it will typically be of the very finest specifications available anywhere in the world, often in high end boutiques with designer labels at up to 5-10 times our price.

Personal Service

We try to ensure that you enjoy exemplary service, aiming to under-promise but over-deliver. Uniquely in our trade, our customer service team members receive a month's full-time induction training in our products and traditions, with regular in-service training thereafter, to ensure we all give genuinely informed advice. And we treat every customer as we like to be treated ourselves… with individual attention, as real people!

No Quibble Guarantee

If you are unhappy with your purchase for any reason, simply return it undamaged within 30 days of receipt of your order for a full refund or exchange at your discretion. (Please note that some goods (e.g. custom-made products) will only be refunded or exchanged if they are defective. See our full terms and conditions on our Returns Policy page.) 

Privacy & Security

We’re fanatical about privacy, and will never pass on your details to anyone! And if you entrust us with your credit card details, you can be sure it’s secure!