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How quickly will my order be delivered?

Items in stock are normally dispatched next working day (Mon-Fri) except when ordered with other unstocked items. See the note on Multiple Orders below.

Items supplied to order but not currently in stock show a normal-to-maximum dispatch range (e.g. 2-4 weeks). We normally expect to be able to ship in roughly the shorter period (often less) though we ask you to allow up to the maximum period in case of delays. See the Information Centre item on ‘Rush Orders’.

Items made-to-measure also show a normal-to-maximum dispatch range. But in this case the maximum date is advisory only and is not guaranteed; please notify us if you have a deadline.

Please note that all the above describe our dispatch schedule, not when you may expect your package to be delivered. Time to delivery will depend on your chosen shipping method, location, time of year, and may involve delays beyond our control. “Next day” delivery always means next working day from dispatch, since in most areas weekend or holiday deliveries are not possible. And unless specifically advised, we cannot guarantee dispatch on the same day that your order is placed.

We will always do our best to advise you of any service interruptions we know of or can predict. But we cannot accept responsibility for circumstances beyond our control, such as postal strikes, extreme weather conditions, or other third party service failures.