WE'RE MOVING TO CLAN.COM
OUR NEW MOBILE FRIENDLY SITE
~ WITH A WIDER RANGE OF PRODUCTS ~
TAP HERE TO GO TO CLAN.COM
TRY OUR NEW MOBILE SITE
|
SWITCH TO CLAN.COM
»

Information Centre

Prices & Currencies

Get in touch!

Complex or simple, you'll find the answer here. And our team loves to help, so contact us!

Search the Information Centre.

Need help? See our Search Tips

Articles

I’m exporting my purchase - can I reclaim the VAT tax?

If you are browsing our sites from a country outside Europe, our systems should recognise this automatically and show you prices in your own local currency, and without including VAT. (If the currency you see is wrong, change it in the Currency menu on the lower-left). If you want us to deliver your purchase to a (More...)

Is the price shown on a packing slip?

If your purchase is a gift and you’re concerned the recipient seeing the cost, don’t worry! We do not include any invoice or receipt with the package, so your friend won’t see the money value of your present.

Are there any other taxes or duties I will have to pay?

Value Added Tax (VAT) is charged automatically on qualifying goods for delivery within the EU or European Economic Area; certain goods such as children’s clothing may be exempt. Deliveries to America and the rest of the world are exempt and are charged at ex-VAT prices. In our experience, deliveries outside the EU mostly arrive without further (More...)

Why did the currency seem to change at the checkout?

We serve customers all over the world, and you probably prefer to see prices in your own currency. So we show most prices converted (at today’s rates) into your local currency. You can also change your currency displayed at the top of every page. Prices may appear with or without European Value Added Tax, depending on your (More...)

How can I see the price in my own currency?

Most prices on our site will normally appear shown in your own currency - that of the country you are visiting from (our systems should detect this automatically). But if this has not happened, or you would prefer to see prices in another currency, you will find a “Convert Prices” link near the top of (More...)