Information Centre

Dispatch & Shipping

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How quickly will my order be delivered?

Items in stock are normally dispatched next working day (Mon-Fri) except when ordered with other unstocked items. See the note on Multiple Orders below. Items supplied to order but not currently in stock show a normal-to-maximum dispatch range (e.g. 2-4 weeks). We normally expect to be able to ship in roughly the shorter period (often less) (More...)

Can you get me my order by Christmas?

If it’s at all possible, we’ll do our best! This depends on what the items are, and where they are going to. Any products in stock can be sent out almost anywhere using any delivery method until about the end of October. From November onwards, you should not rely on slower methods (e.g. our free shipping (More...)

I have a vital deadline - can you definitely meet it?

Our advertised dispatch schedules are as realistic as we can make them, and we often deliver even more quickly than we suggest. But we do depend in turn on third party suppliers, which may be family firms, so estimated dispatch dates are never guaranteed unless explicitly agreed in writing. We will always do our very best (More...)

How will I know if my order is delayed?

Occasionally we are unable to dispatch an order by the expected date, mostly due to delays from our suppliers. Many of the goods we sell are made by small craft-style producers, so please understand that industrial schedules are not always possible. If we find that we cannot meet the maximum time indicated, we will contact you (More...)

I want several items - can you split or combine multiple orders?

To order multiple items, just add one to your Basket (choosing options, until a page says ‘added to basket’) then continue to shop for more products until you’ve added everything you want. But if you have already placed an order and wish to add to it, you can either place a new order and advise us (More...)

Will my package have Tracking?

Some delivery services such as our Couriers offer online order tracking, but this is not available with free or lower priced shipping methods. If you select such a service we will email you the tracking number at the time of dispatch. You will also find this information in our Club Members’ section - register or (More...)

Free Shipping Terms

We offer the option of Free Shipping on orders over a minimum value of £20 (inc.†VAT)†for UK orders, or £50 (ex. vat) overseas. Where an order qualifies, a Free Shipping option will appear at the Checkout. Free Shipping orders are sent by a carrier of our choice, which will often be an economy service, but which (More...)

Where do you deliver to, and what does it cost?

We can deliver worldwide within a few days of dispatch to almost any destination, and next-day to parts of North America. All shipping charges are shown at the Checkout, based on the total weight of all individual items in your Basket. To see these charges, add all products you wish to your Basket. Then go to the (More...)

I’m in a hurry - can you rush my order?

We can very often arrange rush orders. (At a push we can even deliver a hand-made kilt in days!) So if you have an urgent deadline by which you need delivery, here’s how to make your order happen as quickly as possible: Place your full order on our web site as normal During the Checkout process, note (More...)