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I’m exporting my purchase - can I reclaim the VAT tax?
If you are browsing our sites from a country outside Europe, our systems should recognise this automatically and show you prices in your own local currency, and without including VAT. (If the currency you see is wrong, change it in the Currency menu on the lower-left). If you want us to deliver your purchase to a (More...)Is the price shown on a packing slip?
If your purchase is a gift and you’re concerned the recipient seeing the cost, don’t worry! We do not include any invoice or receipt with the package, so your friend won’t see the money value of your present.Are there any other taxes or duties I will have to pay?
Value Added Tax (VAT) is charged automatically on qualifying goods for delivery within the EU or European Economic Area; certain goods such as children’s clothing may be exempt. Deliveries to America and the rest of the world are exempt and are charged at ex-VAT prices. In our experience, deliveries outside the EU mostly arrive without further (More...)Why did the currency seem to change at the checkout?
We serve customers from all over the world. Some understand UK pounds, but most only want to know roughly what a product will cost them in their own currency. So at most places on our sites, we show prices automatically converted (at today’s rates) into the currency for the country that the customer is browsing from. (More...)How can I see the price in my own currency?
Most prices on our site will normally appear shown in your own currency - that of the country you are visiting from (our systems should detect this automatically). But if this has not happened, or you would prefer to see prices in another currency, you will find a “Convert Prices” link near the top of (More...)
