Help Centre

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Splitting or combining orders

by CLAN Customer Service

To order multiple items, just add one to your Basket (choosing options, until a page says ‘added to basket’) then continue to shop for more products until you’ve added everything you want.

But if you have already placed an order and wish to add to it, you can either place a new order and advise us that you would like it added to your previous order, which we will do (recalculating the new shipping for the combined package) provided the first shipment has not gone. Alternatively just contact us by phone or email with details of the additional items, and we will do it all for you.

If you order several items at once, we will normally dispatch your package only when the entire order is ready. If you wish us to part-ship some items earlier please either place separate orders on the site or else authorise us to charge you for the extra delivery costs in the “Special Instructions” box on the Checkout page.



Categories Orders & charging
Tags ordering splitting combining