How will I know if my order is delayed?
Occasionally we are unable to dispatch an order by the expected date, mostly due to delays from our suppliers. Many of the goods we sell are made by small craft-style producers, so please understand that industrial schedules are not always possible.
If we find that we cannot meet the maximum time indicated, we will contact you as soon as we know of this with a new expected schedule. You will have the option to cancel your order for an immediate full refund, except in the case of made-to-order items if for example fabrics have already been cut. See our Returns & Refunds policy for more details.
Category posts
- How quickly will my order be delivered?
- Can you get me my order by Christmas?
- I have a vital deadline - can you definitely meet it?
- How will I know if my order is delayed?
- I want several items - can you split or combine multiple orders?
- Will my package have Tracking?
- What does ‘free shipping’ mean?
- Where do you deliver to, and what does it cost?
- I’m in a hurry - can you rush my order?
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