Features & Site Navigation

How to use our ordering process

• What is my “Card Security Code”?
• What is my card “Issue Number”?
• How do I “Check Out” once items are in my Basket?
• How can I continue to shop for more products?
• How do I put an item into my Shopping Basket?

How to quickly navigate to the products you want

• I need more advice - how can I get help?
• How can I find items for my special interest?
• How do I find the product I need?
• How can I find products made in my own tartan?

All about Scotweb's Gift Vouchers

• Do you offer Gift Certificates?

We run a number of promotional schemes for our customers and friends.

• How can I access your Member Offers?
• Group Discounts for clubs and companies

We charge in UK pounds, but make it easy for you to understand

• I’m exporting my purchase - can I reclaim the VAT tax?
• Is the price shown on a packing slip?
• Are there any other taxes or duties I will have to pay?
• Why did the currency seem to change at the checkout?
• How can I see the price in my own currency?

How we take care of your personal information - carefully!

• Privacy Policy
• Security for your data
• Do you keep my credit card number on file?
• If I give you my personal details, what is your Privacy Policy?
• How can I be sure shopping with you is really secure?

All about our free loyalty incentive bonus discount scheme

• So what’s the catch?
• How do I spend Scotweb points?
• How do I see my Points balance?
• How do I earn Scotweb Points?
• What are Scotweb Points?

Earn hard cash or double-value in Scotweb Points simply by linking to us.

• How can I register as an Affiliate?
• What is your Affiliate Scheme?