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What are your customer service hours?
We are normally available to help by phone or email at least during UK office hours (9am-6pm Monday to Friday). But during the Christmas season and at other times we also open evenings and weekends. Our current customer service hours (and whether we are open at this moment!) can always be found on our Contact page.What are your Guidelines for customer product reviews?
We welcome all comments about our products and service, and will publish honest criticisms as well as testimonials. But all submissions are reviewed by our editorial staff before appearing, to ensure they meet our guidelines below. No one-word reviews - tell people what you like or dislike, and why; be factual where possible. Comments should normally be (More...)Feedback, Reviews, or Complaints
We value any and all feedback (compliments or criticisms) and you’d be surprised how often and how quickly we act on comments. Please contact us with your testimonials, suggestions, criticisms, or any other correspondence, directly from our Contact page or by emailing a reply to any customer service email. If it’s about a product, we (More...)