Customer Services

How to contact us about about issues, queries or compliments or complaints.

• Feedback, Reviews, or Complaints
• What are your Guidelines for customer product reviews?
• What are your customer service hours?

Our Postage Policies & Charges explained

• I want several items - can you split or combine multiple orders?
• I have a vital deadline - can you meet it?
• I’m in a hurry - can I have express dispatch?
• Where do you deliver to, and what does it cost?
• How will I know if my order is delayed?
• What does ‘free shipping’ mean?

Why we don't have high street premises or a catalogue

• Do you publish a catalog you can send me?
• Can I visit your premises?

Get the best possible fit from your new garment by using our comprehensive measuring guide.

• Conversion Tables

No service can be perfect, but this is what we aspire to

• Will you price match any competitor?
• What is your Price Promise?
• Our Promises

Our policies on refunding and returning items - good to know

• Returns Policy (No quibbles.)

The rules and regulations governing our business and your best interests.

• Fraud
• Copyright Notice & Licensing Conditions
• Order Confirmation
• Scotweb Points
• Taxes & Duties
• Information on the web site